Terms of Use & Service

AIWON BUSINESS SERVICES LTD (company number 11412650) trading as InflowQ ("we", "us", "our") provides the website at https://inflowq.com/ and the InflowQ software‑as‑a‑service platform (the "Service"). By accessing the website or using the Service, you agree to these Terms.

InflowQ lets organisations design and use flexible, customisable intake forms and workflows. It does not include document uploading/storage or compliance tracking features. InflowQ is not a law firm and does not provide legal advice.

"Customer" means the organisation that creates an InflowQ account.

"Authorised Users" are individuals the Customer permits to use the Service.

"End‑Users/Respondents" are individuals who complete forms created by the Customer.

"Customer Data" means data submitted to the Service by or for the Customer (including form questions and responses).

You must be at least 18 and have authority to bind the Customer. Keep credentials confidential and notify us of any unauthorised use. We may suspend accounts for security, legal, or misuse reasons.

If you use a paid plan, fees, term and limits are as set out at sign‑up or in an order form. Trials and beta features are provided as‑is and may be changed or withdrawn at any time.

You must not: (a) break the law; (b) infringe others' rights; (c) upload malicious code; (d) attempt to bypass security or rate limits; (e) resell or white‑label the Service without our consent; (f) collect Special Category data without lawful basis and appropriate safeguards; or (g) use the Service for high‑risk activities.

Ownership. Customer owns all Customer Data.

Controller/Processor. For Customer Data, the Customer is Controller and we are Processor. We will process Customer Data only on documented instructions and under a Data Processing Addendum (DPA) (Data Processing Addendum).

Anonymised data. We may use de‑identified/aggregated data to operate and improve the Service.

Privacy Policy. Our Privacy Policy forms part of these Terms.

We aim to provide reliable, performant services with commercially reasonable uptime. Planned maintenance will be notified where practicable. Support channels are described on our website or order form.

The Service may interoperate with third‑party services (e.g., identity, analytics, email). Your use of third‑party services is subject to their terms and privacy policies.

Hosting & subprocessors
The Service is primarily hosted in the UK (London) region and may use EU regions where appropriate. We use reputable providers (e.g., AWS Cognito, API Gateway, Lambda, S3, DynamoDB, CloudFront) and standard operational tools. We remain responsible for our subprocessors.

We implement appropriate technical and organisational measures to protect the Service and Customer Data. You are responsible for configuring access controls and permissions appropriate to your use.

Each party will keep the other's confidential information secret and use it only to perform these Terms, subject to usual exceptions (e.g., public information, independently developed, legally required disclosures).

We retain all rights in the Service, software and documentation. No rights are granted except as expressly set out in these Terms. Customer grants us a limited licence to host and process Customer Data for the purpose of providing the Service.

The Service is provided with reasonable skill and care. Otherwise, to the maximum extent permitted by law, the Service and website are provided "as is" and "as available", and we disclaim implied warranties (merchantability, fitness for a particular purpose, non‑infringement). We do not provide legal advice.

Nothing limits liability for death/personal injury caused by negligence, fraud, or any liability that cannot be limited under law. Subject to this, our total aggregate liability arising out of or related to the Service is limited to the greater of £1,000 or the fees paid by the Customer to us for the Service during the 12 months before the event giving rise to liability.

We are not liable for: indirect or consequential loss; loss of profits, revenue, data, goodwill; or business interruption.

Customer will indemnify us against claims arising from (a) Customer's unlawful use of the Service; (b) Customer Data (including where collected or used without an appropriate lawful basis); and (c) any breach of these Terms by Customer or its Users.

These Terms apply while you use the website and Service. Either party may terminate for material breach not cured within 30 days' notice. Upon termination, Customer may export Customer Data for a limited period; thereafter we will delete Customer Data in line with our Privacy Policy and DPA, subject to legal retention obligations.

We may update these Terms from time to time. If changes are material, we will provide reasonable notice. Continued use after the effective date constitutes acceptance.

These Terms and any non‑contractual obligations are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

AIWON BUSINESS SERVICES LTD (trading as InflowQ)
Registered office: 41 Heather Drive, Thatcham, United Kingdom, RG18 4BU
General enquiries: info@inflowq.com
VAT: 378606165
Privacy: privacy@inflowq.com

Trading names: InflowQ is the trading name of AIWON BUSINESS SERVICES LTD.
Website: https://inflowq.com/