Design principles
- Plain English; short questions; one idea per screen on mobile.
- Branching logic to keep irrelevant paths hidden.
- Save-and-resume links; resume tokens via email/SMS.
- Pre-filled answers for returning clients; CRM lookups.
- Accessibility: contrast, font size, screen-reader labels.
Family law flow (example outline)
- Matter picker (divorce/children/finance).
- Basic facts (parties, residence, urgency).
- Safeguarding screen with private mode and help links.
- Desired outcomes and timelines.
- Documents later via secure upload; booking link now.
Immigration flow (example outline)
- Current status and visa type.
- Key dates (expiry, travel).
- Eligibility gates; red/amber/green outcomes.
- Document checklist; language preferences.
- Book a consult; collect passport later via secure link.
PI flow (example outline)
- Accident type/date/location.
- Injuries and treatment summary.
- Employer/insurer details (optional at first pass).
- Photographic evidence upload later.
- Appointment booking and fee model overview.
Friction busters
- Auto-format dates and phone numbers.
- Explain why you ask sensitive questions; show data-use notes.
- Offer chat/phone as an escape hatch mid-form.
- Translate top questions; offer large-text mode.
InflowQ capabilities
- Drag-and-drop form builder with conditional logic.
- Reusable components and practice templates.
- Secure uploads tied to matter; virus scanning.
- Calendar + e-signature integration for same-day instruction.
FAQs
- What's a good completion rate? Aim for 60–75% on mobile for short triage flows.
- How short is short? 10–15 questions for initial triage; defer the rest.
- What about compliance? Add explicit consent and retention notes; log timestamps automatically.
Next steps
- Book a demo → https://inflowq.com/contact
- Features → https://inflowq.com/features